This policy applies to Termite & Pest Services and its Australian holding companies and subsidiaries in Australia.
Termite & Pest Services is committed to protecting the privacy of personal information. This policy has been developed in accordance with the requirements of the Privacy Act 1988 (Cth.) and sets out our approach to managing personal information in accordance with the Australian Privacy Principles (APP) and the provisions of the Australian Credit Reporting Act.
This policy uses terms such as "personal information", "sensitive information", "credit information" and others that have the same meaning as in the Privacy Act in Australia.
Personal information collected, used and stored by Termite & Pest Services
Termite & Pest Services, operating in Australia, offers a wide range of pest control services, providing prompt and reliable solutions. The collection of personal information about customers, suppliers, employees and others is necessary to provide services and fulfill legal obligations.
(a) Our customers, who are individuals and persons hired or employed by our customers;
(b) Our suppliers and persons employed or engaged by our suppliers;
(c) Our employees and contractors who provide services to us; and
(d) Individuals seeking employment or providing services to us.
The type of information collected depends on the specific purpose for which it is collected.
Information provided by our employees, contractors or suppliers relates to their work or services and is used for the relevant purposes. Personal data, including name, address, contact information, work or service history, and medical and other information relating to their work or services may be collected in accordance with these purposes. In some cases, consent may be required to obtain and use confidential information, including medical and reference information.
We collect personal information about our customers and customers' employees in order to provide services and information about products and services, and to enable us to conduct our business. This information may include personal data such as name, address, contact information, information about services ordered, payment, and, if applicable, credit information. We may also collect data through the website, telephone conversations, or personal contact with customers. In some cases, information may be provided by third parties, such as construction clients or credit reporting agencies.
The use of cookies on our websites is in accordance with the Termite & Pest Services Cookie Policy.
We use and disclose personal information about individuals in order to provide our products and services, manage our accounts, improve our business operations, and as required by law. For example, we may use personal information to communicate with customers about new or existing products and services, as well as new developments and customer benefits.
In some cases, we may collect personal information from individuals who are involved in the consideration of a loan. We may also collect personal information from credit providers and credit reporting agencies and disclose it to such agencies from which the customer has applied for credit with us. If required, we will obtain your explicit consent before collecting information about you from a third party. In all cases, we will take reasonable steps to ensure that you are informed of this process.
Security
We do our best to ensure that all personal information we collect is kept secure from unauthorized access. In some instances, we may need to share your personal information with other parties to provide our business operations and services. In such cases, we will generally require these parties to confirm that the information is kept confidential and that they will comply with Australian privacy laws and this policy. Without providing us with your personal information, we may be limited in our ability to conduct business and provide services.
Your personal information may be disclosed:
(a) To our parent and related companies abroad, who may use this data to support our services and business in accordance with this Privacy Policy;
(b) Third-party data processors so that we can perform or improve our normal business practices. Examples include, but are not limited to:
- Credit reference agencies;
- Marketing systems;
- Payment processing systems;
- Occupational health and safety management systems
- Customer communication systems;
- Debt management; and
- Analytics tools and APIs (application programming interfaces) provided by various companies (e.g., Google) to help with service delivery technology and website functionality.
(c) To legal and regulatory authorities abroad where required by law or in connection with the establishment, exercise or defense of legal rights;
(d) External professional advisors, such as accountants, auditors and lawyers, who are obliged to maintain confidentiality;
(e) Law enforcement authorities, courts or other relevant parties as necessary to establish, exercise or defend legal rights;
(f) To third parties for the prevention, investigation, detection or prosecution of criminal offenses or the enforcement of criminal penalties;
(g) Third parties who are considering or acquiring some or all of our assets;
(h) Third parties who operate plugins or content on our websites or provide services with which you choose to interact;
(i) In accordance with the Privacy Act.
Your personal information may be transferred to, stored or processed outside of the country, including our parent company Termite & Pest Services. Termite & Pest Services' privacy policy can be viewed here.
Termite & Pest Services may also engage certain service providers to store and process personal information offshore, including information about employees, contractors and customers.
Accuracy of personal information
The accuracy, completeness, and timeliness of personal information is a priority for Termite & Pest Services. We encourage you to contact us to update your information as it may change from time to time. Procedures for updating information for employees are defined by the Human Resources Department, and customers may contact the Customer Service Department at their local office. Detailed instructions are available on our website.
Access and correction of personal information
Regarding access to and correction of personal information, you have the right to access and correct any personal information we hold about you at Termite & Pest Services, except as otherwise provided in the Privacy Act. Please contact our Privacy Officer (details below) and provide full details of your request. We will respond to your request as soon as possible.
Complaints
Termite & Pest Services has appointed a Privacy Officer who will investigate and respond to any complaints relating to our compliance with this Policy or the Australian Privacy Act. Please send full details of your complaint to our Privacy Officer.